FAQs

How long before my order gets shipped?
We usually prepare orders withing the day or the following day. Shipping takes between 2-7 days.

What if I have order and shipping concerns?
We take great care to ensure every order we ship is accurate and complete. If you happen to find an error or receive a damaged item, please contact us immediately at kokowkscoffee[at]gmail.com, and we'll work to resolve the issue as quickly as possible.


What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard) as well as Paypal.


Do you accept Gcash or bank transfer?
While we can't process it through our website, you can email us at [email protected] or reach out to us through the accounts below, and we'll provide you with the details and arrange your order.

Instagram -  https://www.instagram.com/kokowkscoffee/
Facebook -https://www.facebook.com/kokowkscoffee/


How often do you restock?
Our stock depends on the availability from the farm/farmers. Our limited release are seasonal, so once they sell out, they’re typically gone for good.


How often do you roast?
Since we are a micro-roastery, we usually do roast to order for now to ensure the freshness of the coffee.

Grind Size Guide
Check the images below for reference. You can let us know if you have a specific grind size.

course
medium
fine